Refund And Cancellation Policy

To make sure the decisions are justified and mutually agreeable, we put up fair assessment practices. All the refund claims are processed with vigilant parameters. We treat our policies with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

• This Refund Policy covers STEPlus's action and approaches towards refunds. This policy does not have any application for companies which are not owned or controlled by STEPlus or for persons not employed or managed by STEPlus. This includes any third party service and/or product providers bound by contract and also any third-party websites to which STEPlus's website link.

Filing A Complaint

• We aim for a mutually acceptable solution. Still, for some reasons if you are not satisfied with the Solution and think about going for a refund claim, we request you take out a few precious minutes to write to us at support@steplus.co for a final dialogue before requesting a refund. Provided if we are unable to reach a common ground with you after talks should a refund claim be filed.

When Do You Qualify For Refunds?

When you file a complaint to STEPlus. we first try to provide an ideal solution to the issue you are facing. Refund is only made in the extreme circumstances when nothing good can be done to solve the problem. While planning for refunds. we check for the soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, the refund may apply.

• Post-sales operations/services or the Development have not yet started.
• The post-sales operations/services or the Development have started, but the issues with the project are beyond the scope of resolution/rectification/fixation.
• You have not violated our payment terms.
• You have not used any information for commercial/business benefits (gained during association).
• The reasons you provided are valid and rational to qualify for a refund.
• You have presented all the evidence and proofs with reference to your refund claim.
• The refund claim does not arise from any billing dispute coming from your bank or payment vendor.
• Important Note: If any of the points mentioned above found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?

• Pre-Refund:
  • Refund query is processed, analyzed and checked for veracity.
  • Match the query with the agreeable parameters and valid reference points.
  • Arrange for refunds in permissible situations and settle fully or partly, as the case may be.
• Post-Refund:
  • Sign a proof agreement.
  • Unless you have been told, otherwise you destroy all copies of information shared and communication that happened in due course.
• Transaction
  • The refund may take (7-10) business days to process after the refund agreement is signed.
  • The refund request will be credited to customer source account with which the transaction was done initially.
  • The refund request will be credited in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Cancellation Policy

• Service or product Cancellation can take place only in scenarios when work on services is not started based on agreement date which in turns also make refund void unless one of above reason is met.

Changes

• STEPlus may at any time, without prior notice and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at support@steplus.co.